Common Problems with 𝑨𝒂𝒅𝒉𝒂𝒂𝒓 𝑪𝒂𝒓𝒅 and Ways To Solve It

With the setup of UIDAI for issuing a unique identification number known as an Aadhaar Card, the government of India rightly aims to directly bring a lot of benefits to the people of the nation, eradicating the need for any middlemen. The Aadhaar Card today holds power to be a single identification card that could eliminate the need for submitting multiple documents.

With that being said, one cannot deny the fact that there have been a lot of challenges pertaining to the delivery, authentication, privacy and mismatch in the Aadhaar card. Numerous instances have been noted where users were facing problems with the usage of this crucial document.

 In this article, we will take a closer look at some of the most common problems with the Aadhaar card.

Accuracy Issues with Biometric Authentication

One of the problems with the Aadhaar card that can eat up your valuable time and cause a significant amount of mental exhaustion would be the biometric authentication conundrum. Users have faced several instances of failed biometric authentication. Be it server error, faulty scanner or dirty fingers (in case of fingerprint scanning). Whatever may be the issue, the UIDAI and its subservient enrolment agencies are making efforts in curbing these shortcomings.

In case of a fingerprint authentication failure, the UIDAI has suggested a few troubleshooting steps:

• Give another try with a different placement of fingertip and apply justified pressure over it.
• Use a different finger altogether.
• Wipe the fingertip scanner with a clean cloth.
• Wash hands with soap and dry thoroughly.

In case the authentication fails, even after multiple attempts, users may need to contact the UIDAI customer service or reach out to the nearest Aadhaar Seva Kendra.

Accountability

Another important issue reported by the users of Aadhaar Card has been the factor of accountability. It has been observed that there is no clear documentation of errors encountered. Proper bookkeeping can promote a significant reduction in overall issues as when they are recorded and tracked, they can be addressed and resolved promptly. Additionally, a deeper understanding of issues pertaining to OTP generation, server issues, biometrics authentication, demographic authentication, etc., is also required.

Protection of Information and Data

When it comes to data privacy and protection, the Aadhaar security concerns have been a grave subject matter of several case studies and legal battles. There had been several instances recorded where the protection of public data was questionable.

The demographic and identity details of several cardholders were subjected to public accessibility. And even more so, the Aadhaar card link with several bank accounts was feared of being compromised by hackers.

Understanding the need for strong measures to tackle the issue, the UIDAI incorporated the following policies regarding the same.

• Working with restricted information to issue an identity card. This information is restricted to name, date of birth, address, gender and mobile number. Other than that, for establishing uniqueness, the UIDAI collects the fingerprints and iris scans of individuals.
• Refraining from collecting sensitive information, such as class, creed, religion, community, income and health status, from avoiding profiling.
• Authenticating information in a mere yes or no response. There is no release of information.
• The UIDAI also has an elaborate security system to establish the safety and integrity of its data.

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Typographical Errors

Informational misprints, spelling errors, and typographical errors in Aadhaar cards are very common, which eventually culminate in a lot of hassle for both the cardholders and enrolment agents. A logical consequence of this is the issue of application rejection where an Aadhaar document is essential such as application or updation of PAN cards, driving licenses, passports, consumer transactions, etc.

The only way to curb this situation is to be really careful while providing such data to the enrollment agents at the time of Aadhaar card application.

Delivery and Distribution Issue

A lot of times, it has been observed that even after providing the address, there is no proper communication set up in terms of when or where to receive the Aadhaar Card. Moreover, the delivery and distribution itself are quite questionable. The reasons for this could be a refused form, delayed delivery escalating to bad delivery service or even item loss, unavailability of delivery service, etc.

The simple solution to this problem with Aadhaar cards is definitely downloading an e-aadhaar card from the official website of UIDAI so that it can be printed later on from any of the stationery shops offering the service Aadhaar card printing services with proper lamination.

PAN – Aadhaar Name Mismatch

Ever since Aadhaar and PAN card linking has been made mandated by the Indian government, there have been multiple cases reported on name mismatch. This is mainly the result of using different name formats in a PAN card and an Aadhaar Card. 

In a PAN card, you are mandated to use your full name, whereas, in an Aadhaar Card, you can use your name initials which creates discrepancies in data during the linking process. 

So, if your name is mentioned in different formats in your PAN and Aadhaar card, you should get your name updated through Aadhaar Self-Service Update Portal and then re-apply for PAN – Aadhaar interlinking.

Photo-Info Mismatch Issues

A lot of times, there could be faults in the image of the individuals. This could be of the nature relating to gender mismatch or age mismatch. For example, many a time, the photo would be given of a boy, but the gender is mentioned as a girl or vice-versa. Other than that, the age mentioned of an individual would be in clash with the image of the individual as well.

The solution to this problem with an Aadhaar card, as suggested by UIDAI, is to update the biometrics every 5 or 10 years or so.

FAQ’s about Common Issues with Aadhar Card