EPF Grievance

EPF grievance is a way employees/employers/PF members/pensioners used to file issues they encounter in regard to the Employees Provident Fund Organization. They can complain about any related issues. But only a registered EPF member (pensioner, employer, employees, and PF members) can file a complaint, grievances, or queries using this portal. The EPFO (Employees’ Provident Fund Organization) has established an online platform called EPF IGMS (EPF Integrated Grievance Management System) where legal employees can lodge complaints and address their concerns. This platform allows EPF members to lodge and track their grievances conveniently.

What is EPFiGMS?

For all the EPFO-related queries and issues, the authorities have introduced an integrated management system called the Employees’ Provident Fund i-Grievance Management System. With this portal, individuals have the provision to effectively manage their queries with utmost convenience. The usual cases arise for these following reasons. 

• To lodge a complaint for PF withdrawal
• Queries pertaining to Form 10C
• PF Balance enquiry
• Pension settlement queries

The official website of EPFIGMS is – epfigms.gov.in

Here, we will let you know about every step you have to use to file a complaint, to check its status, or to send a reminder if no action has been taken for 30 days.

Let’s dive in and learn all the information regarding EPF Grievances.

Steps to Register an EPFiGMS Grievance

The EPF IGMS platform allows EPF members to resolve their grievances transparently and efficiently. If you’re facing any issues related to your EPF account, don’t hesitate to use this platform to seek assistance from the EPFO. 

Once you’ve lodged your grievance, you can track its status online. The EPFO will investigate your grievance and provide a resolution within a specified time frame.

To file a complaint on the EPFO Grievance Portal, please follow these instructions:-

• Navigate to the official EPFO i-Grievance Management System website.
• Select the “Register Grievance” option.
• Determine your status according to the given guidelines:
• If you possess a UAN (Universal Account Number), PPO Number, or Establishment Number, opt for “PF Member” or “EPS Pensioner”.
• In the absence of any of the aforementioned numbers, select “Others”.
• Input your UAN and the security code displayed.
• The EPFO will attend to your complaint promptly. Ensure that all information provided is accurate to facilitate a quick resolution.

What is an EPF Grievance?

EPF grievance is a management system that looks after the complaints lodged by the employees of any organization from the private or public sector regarding their provident fund. And this system was started by the Employees Provident Fund Organization (EPFO).

Any employee can file a complaint regarding issues such as – final settlement fund is not transferred yet, no transfer of EPF balances, and any others.

Services Offered by EPFO for EPF Grievances

Here are the services by EPFO that you can use to extend EPF grievance requests.

• Support for Dormant Accounts: EPFO assists in accessing old or dormant EPF accounts, allowing you to withdraw funds, track your status, and transfer money to your current EPF account.
• Withdrawal of EPF Funds Online: If you have not been employed for over two months, you can withdraw funds from your EPF account online. Ensure your Aadhaar card and bank details are updated on the portal.
• Certificate of Coverage for International Workers: EPFO offers a centralised software to obtain the Certificate of Coverage online for international workers under Social Security Agreements with India.
• UMANG App: EPFO’s UMANG app allows subscribers to access various services, such as updating personal details and checking passbooks using their UAN and password.
• Transfer of EPF Account Online: Members can transfer their old member ID to their current ID using UAN, making the process easy and paperless.
• Payment of PF Amount Online: Organizations can pay PF amount online, with EPFO having tie-ups with 10 banks for collecting dues.
• Missed Call and SMS Services: Members with a UAN can send an SMS to 7738299899 or give a missed call to 011-22901406 to check the claim status, KYC status, or PF balance.
• EPF Grievance Redressal: EPFO prioritises EPF grievances and aims to resolve them quickly. Most complaints are resolved within 15 days, with 97% resolved within this timeframe and 80% resolved within 7 days.

What is the Process to Register a complaint in the EPFO Grievance Portal?

To make the process easy and understandable we have divided the process into the following steps. You can follow the steps and successfully register directly into the EPF grievance portal.

1. Open the official website of EPF i-Grievance. The link to the website is – https://epfigms.gov.in/
2. You will see an option to register a grievance and you have to click on it.
3. Now, it’s time to select the status. There are around five options from which you have to select one: PF member, Employer, EPS Pensioner, or Others.

Note: You can also use other options, in case you don’t have your employer’s UAN/PPO number.

4. Finally, you have to enter your UAN number (it is allocated only once to every individual). Now enter the security code and then press the option of ‘Get Details’
5. All the details will be displayed on the following screen where you have to click on ‘Get OTP’.
6. An OTP will be sent to the registered mobile phone number. You have to enter that security code and then press the verify button.
7. Once your security code is verified you have to select your PF account number from your personal details.
8. From the grievance section you have to select the issue faced by you and to which it is related.
9. You can also describe your problem within 5000 characters in the text box.
10. Now, upload all the required documents related to your grievance problem.
11. Press the submit button.
12. Your complaint is successfully registered and the complaint number will be sent to your registered mobile number.

How to Check the Status of Complaint for UAN Grievance?

Checking the status of a complaint in the EPFIGMS portal is quite easy. To understand the entire process follow all the steps mentioned below.

1. Visit the official website of EPF Grievance -https://epfigms.gov.in/
2. Press the “option” of ‘View Status‘
3. It will ask you to enter the registration number, the grievance password assigned to you or your mobile number, or your Gmail address (valid).
4. Finally, you have to enter your authorization code.
5. Press on the submits option to check the status of your grievance complaint.
6. On the screen, you will notice the details of the EPFO regional office that is handling your complaint currently. You will also see the name of the executive working on your complaint to resolve it. At the end of the page, you can see the current status of your grievance.

How To Send a Reminder About Your Complaint?

One can use the EPF grievance portal for sending reminders to the EPFO handling your grievance if your issue has not been resolved or there is no change in the status. But it is only possible after the period of 30 working days has been completed since the day your complaint is registered there.

Here we have written all the steps you need to follow to send reminders.

Let’s start,

1. Go to the official website of EPF grievance.
2. Select the option to send the reminder.
3. You have to enter the registration number, password/email address/mobile number/reminder description.
4. Enter the security code.
5. You have to click on the submit option and send the reminder.

What are the Different Issues for which Complaints can be Registered?

You can file the complaint in the EPFIGMS only if you are an

• EPF member pensioner or employer
• If you are an employee and want to register a complaint against the company, you are working in.

And the different problems for which an individual can lodge a complaint regarding EPF are as follows:

• When there is a problem in withdrawing your PF funds.
• When there is an issue with Form 13 for transferring PF funds.
• Problem related to Form 10C or scheme certificate.
• An issue in pension final settlement.
• Doubts related to PF balance.
• Payment of insurance benefit or Form 5IF.
• The cheques are misplaced or returned.

Apart from complaining about any of the issues, one can also check the status of the lodged complaint anytime and from anywhere.

If the decision is not satisfactory in regards to your grievance then you can also contact the EPFO office. The other way round is to file ITR. Though the process takes time, it will make sure you get your status within 30 working days on EPF related issues.

Let’s Summarize

EPF grievance is a great initiative to help those in need. This statement is true because most of the time, people are not able to receive their final settlement PF funds on time, or there are issues related to their pension, or final settlement, and other issues. The EPFIGMS portal helps such people register a complaint and get the work done instantly.

The bottom line is we are trying to convey to all that the grievance process is reliable and worth a try. It is true that it is time-taking but in the end, it will help you. We hope that with a little help from this blog you have understood the concept of EPF grievance, how to register or lodge a complaint, and how to check the status. We also tried to help you learn the steps of sending a reminder about your EPF grievance issue if the problem is not resolved within 30 working days or has the same status from the last 30 days.

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