Nowadays, along with the Aadhar card, PAN card also plays a crucial role especially, while filing any government form. The mandatory requirement of PAN for every important government procedure has led to the increase in demand for PAN Card. But with the increase in demand and usability, comes the grievances that need to be addressed.
To resolve the mishandling of PAN cards, the Indian government has deployed a team of experts to handle the grievances associated with PAN. The grievance handling concept will help in minimizing the complexities of the process.
The government of India has also created an electronic portal for the smooth processing of the issues related to PAN Card which will help customers to file complaints through ASK (Aayakar Sampark Kendra).
Aayakar Sampark Kendra is an official assigned entity that handles all the grievances related to PAN cards. Apart from grievances, this portal also surrenders a duplicate PAN card.
What Do You Understand by PAN Grievances?
PAN Grievance is a system where citizens can lodge complaints related to their PAN card. It helps the Indian Income Tax Department to solve most of the PAN card-related issues efficiently and in a standardized manner.
Why Filing PAN Card Grievance is Important?
Filling a PAN card’s grievances is essential. As it helps the Income Tax Department in eradicating the crucial issues for the citizen of India. Further, it ensures that there are minimal errors, and no customer faces the problem of long waiting time for resolving PAN grievances.
Name Some General Grievances Associated with PAN?
The PAN card grievances vary from one individual to another. But there are some common PAN grievances faced by the customers very often.
Here are 6 common PAN card grievances.
Incorrect Name: This type of error might happen due to human or technical glitches. It can lead to mismatched expressions on PAN cards. Therefore, you must report this as it can become a pressing issue.
PAN Card Not Delivered – There are high chances that the PAN card might get misplaced, delivered to the wrong communication address, or delayed due to postal services. However, if you fail to receive any information, you must report it.
Mismatched Photograph – When the photograph is mismatched, clouded, or blurred due to any reason the authorities are not able to match or identify it. Therefore, it can lead to PAN card rejection issues.
Not Delivered but Returned – If you don’t receive your PAN card, it will be sent back to the authorities. And the status will be marked as undelivered. You can file a grievance for this issue as well.
Additional mistakes – The other possible PAN grievances could be the wrong name of parents, communication address, birth date, etc. Further, these mistakes must be brought to the attention of the relevant authorities.
What is the Control Mechanism for PAN Grievance?
The Indian government has created a personal grievance portal with a control mechanism to solve PAN-related issues. Such a mechanism will help in resolving the issues without any hassle. Further, it offers customers a more streamlined way to talk about their PAN issues to the authorities, directly.
However, it is accessible through the main website of Income Tax Portal. You can report any PAN grievance here.
Moreover, you simply can log in to the official website of TIN-NSDL and register a complaint by providing information such as name, address, contact details, etc.
What is the Process to File PAN Related Grievances?
There are three procedures to file a PAN-related complaint. However, you can pick any of the procedures according to your convenience.
Using Income Tax Website:
Step 1: Go to the official website of the Income Tax Department.
Step 2: Select the “Taxpayer Services” option.
Step 3: Now, go to the PAN Grievances option.
Step 4: After the page opens, you must fill in all the related information along with the type of your complaint.
Step 5: You cannot apply.
Using TIN NSDL:
Step 1: Open the online portal of the TIN NSDL website.
Step 2: Select the Customer Care option.
Step 3: Click the Complaints/Queries section from the drop-down menu to open the form.
Step 4: Pick the complaint option and fill in the precise details.
Step 5: Now, enter the captcha code. Finally, hit the submit option.
By Going Offline:
You can register your PAN-related complaint using the helpline customer care number. Here are the details that will help you in registering the complaint.
- Income Tax Department Help Desk Number – 18001801961
- NSDL Toll-Free Number – +912027218080
- Email Address – ask@incometaxindia.gov.in
How to Check the Status of your PAN Grievance?
Once you file a complaint you will receive a complaint registration number. This complaint registration number will help you in checking the status of your filed complaint. To make things easy for you, here are the steps:
Step 1: Visit the same online portal you used to lodge your complaint.
Step 2: Now, enter your complaint registration number and PAN details.
Step 3: Hit the submit option.
On the screen, you can see the status of your complaint.
